Privacy Policy
You may have often wondered what happens to the personal information businesses obtain about their customers.
You may have asked yourself questions such as who is the information disclosed to and for what purpose?
At The Trifibre Group, we are committed to protecting your privacy. We have published this data protection guide to ensure that you are fully aware of how and why we collect information from you, to whom such information is disclosed and what your rights are.
What information do we collect and how do we obtain it?
We receive information in one of two ways:
- (1) Either directly from you when you place an order with us.
- (2) When you send us an email / complete our feedback form.
If you place an order with us, we need to know your name, address, details of your credit or debit card number and telephone number (including mobile telephone numbers, where applicable) or email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.
How do we use your information?
We may use your personal information as follows:
- (a) Process orders, payments and enhance your overall shopping experience by providing you with a more personalised site.
- (b) Fulfil your order and administer your account.
- (c) We may pass information about you to our agents and employees to carry out services for us.
- (d) To disclose information about you to any relevant regulator if they require it or to anyone else if we have a legal duty to do so.
- (e) Occasionally notify you about enhancements to our services such as; functionality changes to the website, news about Trifibre and special features / promotions.
- (f) The information we hold about you may also be used to analyse your preferences as part of our marketing programme. This may help us to select and tailor products, services or special discounts we think you will be interested to hear about.
- (g) We may also pass your information to other businesses within the Trifibre Group for debtor tracing and debt recovery purposes.
Fraud Prevention
- (a) In deciding whether to accept an order we may use the information you have given us, or which we already hold about you, or which we receive from any enquiry we may make with credit reference agencies to confirm your identity. Checks will be made on any details we disclose to them against any databases (public or private) to which they have access and will keep a record of that check. The credit reference agencies will also retain your personal information and may use it in the future to assist other companies with identity verification.
- (b) In order to protect yourself and our customers from theft and fraud, we may also pass information that we obtain from making identity checks and other information in our customers records to the police, financial and other organisations.
- (c) We may use automated decision making systems for fraud prevention.
How do we protect your information?
We endeavour to protect your information in the following ways:-
- (a) We will not request information which is excessive for our purposes;
- (b) Try, with your assistance, to keep any information we hold about you up to date and accurate;
- (c) Delete any information which we hold about you which is no longer relevant, within a reasonable period of time from the date such information becomes no longer necessary for our purposes;
- (d) Protect your data against unauthorised use.
We follow strict security procedures in the storage and disclosure of information, which you have given to us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
What about "cookies"?
New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with customised information from our website.
A cookie is an element of data that a website can send to your browser, which then may store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website.
Trifibre website DOES NOT use cookies.
Your Consent
By placing an order with The Trifibre Group, you are consenting to the collection, processing and use of this information by member companies of the Group of companies.
In Summary
We are committed to protecting your privacy.
We use information we collect on the site to make shopping at Innovations.co.uk possible and to enhance your overall shopping experience.
The Trifibre Group welcome your questions and comments about any topic, including Data Protection and your privacy. Please contact us.