Terms & Conditions

/Terms & Conditions
Terms & Conditions 2017-05-02T11:11:18+00:00

Terms & Conditions

Shipping & Delivery
We endeavour to dispatch in-stock items the same day for next delivery wherever possible. Most orders are dispatched within 7 to 10 working days of receiving your order, we will notify you of any delay. If you are not notified of any delay and haven’t received your items within 5 days of the despatch period then please notify us immediately. Delivery charges are applicable outside mainland UK including Scottish highlands. In this case, we will contact you to arrange payment for delivery at cost price. Please check your goods for any sign of damage upon delivery. If you feel the goods may be damaged then please write ‘DAMAGED’ when signing for delivery. Alternatively, ask the delivery driver to wait while you check your goods. If the goods are found to be damaged then do not accept the delivery. If you believe you have been sent the wrong items then please inform us immediately. If that is the case then we will arrange for collection of the incorrect item and you will be sent a replacement. Your goods may be despatched to you without prior warning unless we are warned otherwise. Our couriers will re-attempt delivery once again the following day should there be no-one available to accept it the first time. If there is no-one to accept the delivery a second time around the items will be returned to us. In this case you will be called to arrange a delivery date and charged for re-sending the goods out. £17 for 1 parcel and an extra £10 for every additional parcel on top of that excluding VAT.
Order Confirmation

After placing your order online you will automatically receive e-mail as confirmation.

Returns & Replacements

Download our returns form here »

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm We take care to ensure that the products you receive are of high quality and to your specifications. However, should you wish to return your order for any reason please contact us within 7 working days of receipt. All returns must first be authorised by us. Authorisation can be received by emailing your reason for return to info@trifibre.co.uk. Do not send back your items without authorisation as you may not receive a refund or replacement. If your return is due to receipt of faulty or incorrect products we will arrange for collection and replacement or refund of the goods once authorisation has been given. Items received damaged must be signed as damaged upon delivery (see delivery and despatch terms above). Returns of orders placed incorrectly by the customer may be returned at customer’s cost and refunded but will be subject to a 15% handling charge. All returns to Trifibre Ltd must be returned in good condition unless they have been previously signed for as damaged, if the customer returns the item and it is damaged then refund will not be issued. Please note orders placed for bespoke products made to the customer’s own specification cannot be returned or refunded.

Tax Charges
Customers from inside the UK and European Union will be charged VAT at the current applicable rate. All other orders are VAT free when you provide a current VAT number.
Guarantee

Hardware and fittings on our products are covered by a 6 month guarantee and will be replaced if faults were to arise in this time. Trifibre will not take responsibility for damage where there is reason to believe that misuse, neglect or accidental damage has taken place. Guarantee repairs must be returned to us at buyers own cost. Please do not return goods without prior authorisation.

Price Match Policy
We will match any price quoted by other European case manufacturers for the same case or cases of equivalent quality.

SKB Return
All SKB returns will need to be shipped directly back to our supplier. We will be happy to refund back for the case as long as the condition of the case is in selling condition and also in its original pacaging. Please note the buyer will be accountable to pay for return back to the supplier. Please find the warehouse Address Below:

SKB-Europe
Hamelendijk 2
NL-5541RA
Reusel
The Netherlands

5 Year Guarantee on Selected TF Cases

Trifibre Ltd provides a five-year manufacturer’s guarantee on the product you purchase in accordance with the conditions below for the first purchaser or person receiving the product as a gift, starting with the purchase date (guarantee period). This guarantee only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect). This guarantee does not apply, however, if the usability is restricted by abrasion, improper use or externally occurring forces (particularly flight or transport damage, e.g. deformation, cracks, body breakages, scratches wear etc.) or by liquids. We advise that flight or transport damage should be reported to the carrier (e.g. rail or airline company) in order to gain compensation from them. To claim our guarantee, immediately inform Trifibre Ltd of any defect within the guarantee period. Trifibre Ltd will then decide whether the defect is covered by the guarantee. If the defect is covered you will be asked to send the product along with its proof of purchase to Trifibre Ltd. Trifibre Ltd will then repair or replace the product at its own cost and pay the return consignment costs. The sending costs are the responsibility of the purchaser. If the product is irreparable and is no longer in production it may be replaced with a comparable successor product. Incidental and consequential damage are not included under this guarantee. The guarantee is limited to the value of the product. If Trifibre Ltd agrees a guarantee case, claims from this guarantee lapse six months after they have been asserted but not before expiry of the guarantee period. This guarantee grants you exclusively the rights described above.