Terms & Conditions

Terms & Conditions for Online Sales
  1. Delivery & Despatch
  2. Order Confirmation
  3. Tax Charges
  4. Security
  5. Guarantee
  6. Returns
  7. Price Match Policy
General Terms & Conditions
  1. Preliminary Work
  2. Passing Of Property
  3. Expedited Delivery
  4. Payment
  5. Claims
  6. Customer's Property
  7. Consequential Loss
  8. Force Majeure
  9. Cost Variation
  10. Divisibility Clause

Terms & Conditions for Online Sales

Products and services used on this website are subject to acceptance of the terms and conditions listed below.

  1. Delivery & Despatch
    • All online orders are despatched within 7 to 10 working days of receiving your order, we will notify you of any delay.
    • If you are not notified of any delay and haven't received your items within 5 days of the despatch period then please notify us immediately.
    • Delivery charges are applicable outside mainland UK including Scottish highlands. In this case, we will contact you to arrange payment for delivery at cost price.
    • Please check your goods for any sign of damage upon delivery. If you feel the goods may be damaged then please write 'DAMAGED' when signing for delivery. Alternatively, ask the delivery driver to wait while you check your goods. If the goods are found to be damaged then do not accept the delivery.
    • If you believe you have been sent the wrong items then please inform us immediately. If that is the case then we will arrange for collection of the incorrect item and you will be sent a replacement.
    • Your goods may be despatched to you without prior warning unless we are warned otherwise.
    • Our couriers will re-attempt delivery once again the following day should there be no-one available to accept it the first time. If there is no-one to accept the delivery a second time around the items will be returned to us. In this case you will be called to arrange a delivery date and charged for re-sending the goods out. £17 for 1 parcel and an extra £10 for every additional parcel on top of that excluding VAT.
  2. Order Confirmation

    After placing your order online you will automatically receive e-mail as confirmation.

  3. Tax Charges

    Customers from inside the UK and European Union will be charged VAT at the current applicable rate. All other orders are VAT free when you provide a current VAT number.

  4. Security

    At Trifibre we take security very seriously. All online transactions are made through well known secure services. For more information please see the following links.
    http://www1.hsbc.co.uk/1/2/business/cards-payments/secure-epayments
    http://checkout.google.co.uk

  5. Guarantee

    Hardware and fittings on our products are covered by a 6 month guarantee and will be replaced if faults were to arise in this time. Trifibre will not take responsibility for damage where there is reason to believe that misuse, neglect or accidental damage has taken place.

  6. Returns

    We take care to ensure that the products you receive are to your specifications. However, should you wish to return your order for any other reason than damage please contact us within 7 days of receipt. All returns must first be authorised by us. Authorisation can be received by emailing your reason for return to esales@trifibre.co.uk. We will arrange for collection of goods given authorisation for return. Do not send back goods without authorisation as you may not receive a refund or replacement. Items ordered incorrectly may be returned at customer's cost and refunded but will be subject to a 20% handling charge.

  7. Price Match Policy

    We will match any price quoted by other European case manufacturers for the same case or cases of equivalent quality.

General Terms & Conditions

Download theses Terms & Conditions in PDF format »

  1. Preliminary Work

    Work produced, whether experimentally or otherwise, at customer's request will be charged for.

  2. Passing of Property

    The property of the goods shall notwithstanding delivery to purchaser remain the Seller's until Purchaser has paid the full price as well as all other sums whatsoever due to seller. If at any time payment of the price or of any other sums due to Seller is overdue, Seller may by its servants or agents enter upon Purchasers premises and recover and dispose of the goods, and Purchaser shall make no claim against Seller in respect of such entry or disposal. Purchaser may in the ordinary course of business mix the goods with other objects or convert the goods into other objects whether by the process of manufacture or otherwise and whether or not such mixture or conversion renders the goods unidentifiable. In that event, the property in the mixture or the converted goods as the case may be shall forthwith pass to Seller and remain with Seller from the moment of mixture or conversion until the Purchaser has paid all sums whatsoever due to Seller, and the provisions of the sub-clauses shall apply to any such mixture or converted goods as if it or they were the goods themselves.

  3. Expedited Delivery

    Should delivery or work be required sooner than the normal time requisite for its proper production, every effort will be made to secure freedom from defects, but reasonable allowance must be made by the customer in such cases. Should such delivery necessitate over-time being worked or other additional cost being incurred, a charge will be made to cover the increased cost.

  4. Payment

    The Seller may invoice the Buyer for the price of the goods on or at any time after delivery of the goods, unless the goods are to be collected by the Buyer or the Buyer wrongfully tails to take delivery of the goods in which event the Seller shall be entitled to invoice the Buyer for the price at any time after the Seller has notified the Buyer that the goods are ready for collection or (as the case may be) the seller has tendered delivery of the goods. Payment is due on the date specified on the invoice and time for payment of the price shall be of the essence. The Seller reserves the right to charge commercial Buyers interest and compensation (both before and after any judgement) on overdue accounts under the Late Payment of Commercial Debts (Interest) Act 1988, as supplemented by the Late Payment of Commercial Debts Regulations 2002. The Seller reserves the right to assign any outstanding debts to a debt recovery agency. All outstanding debts of the Buyer at the point of assignment will be transferred. Any additional costs incurred by the Seller will be added to the Buyers account.

  5. Claims

    Any complaint must be made within ten days of receipt of goods.

  6. Customer's Property

    Customer's property when supplied will be held at the customers risk. Every care will be taken to secure the best results where materials are supplied by customers, but responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied.

  7. Consequential Loss

    Responsibility will not be accepted for consequential loss or damage occasioned by errors, or by delay in delivery.

  8. Force Majeure

    Every effort will be made to carry out any contract based on an estimate, but the due performance of it is subject to variation or cancellation owing to an Act of God, War, Strikes, Lock-outs, Fire, Flood, Drought or any other cause beyond control, or owing to inability to produce materials or articles except at increased prices due to any of the foregoing causes.

  9. Cost Variation

    Quotations are based on the current cost of production (materials, working hours and wages), and are subject to amendment on or after acceptance to meet a recognised rise or fall in such cost.

  10. Divisibility Clause

    This contract is divisible. Each delivery made hereunder shall be deemed to arise from a separate contract and shall be invoiced separately; any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for herein, without reference to and notwithstanding any defect of default in delivery of any other instalment.

Revision date: 1st July 2009